Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for classes or workshops
• Book sessions through our contact forms or Calendly integration
• Subscribe to our newsletter
• Contact us via email, phone, or social media
• Participate in events or community activities

This information may include:

• Name and contact details (email address, phone number)
• Mailing address
• Payment information (processed securely through third-party providers)
• Demographic information and preferences
• Communications with us

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing bookings and registrations for classes, workshops, and events
• Communicating with you about your bookings, inquiries, and updates
• Sending newsletters and promotional materials (with your consent)
• Improving our website, services, and customer experience
• Analyzing usage patterns and preferences
• Complying with legal obligations and protecting our rights
• Preventing fraud and maintaining security
• Responding to customer service requests

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area and other jurisdictions with similar data protection laws, we process your personal information based on:

• Consent: When you have given explicit consent for specific purposes
• Contract Performance: When processing is necessary to fulfill our services
• Legitimate Interests: When we have a legitimate business interest that does not override your rights
• Legal Obligations: When we need to comply with legal requirements

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information with:

4.1 Service Providers

• Calendly: For booking and scheduling management
• Storyblok: For content management services
• Payment Processors: For secure payment processing
• Email Service Providers: For newsletter distribution
• Hosting Providers: For website hosting and maintenance

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant providers

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at singaporehandpanstduio@gmail.com. We will respond to your request within a reasonable timeframe.

7.1 Marketing Communications

You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your bookings or services.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram, YouTube). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: